Water Billing

The Town of Frisco has online bill paying as well as paper billing. For any billing questions, please contact Peggy Faessen at 970-668-9136 or at PeggyF@TownofFrisco.com. If you have a water emergency, please call Frisco Public Works at 970-668-0836.

The online bill payment option saves you time and gives you more flexibility in how you pay your bill.

If you have an Internet connection and an email address, you can now pay your bill online. It’s fast, it’s easy, and you no longer have to write a check or find a stamp when it’s time to send in your payment.

For instructions on how to access the system, read below.

How It Works

The Town of Frisco has partnered with Xpress Bill Pay, the premier provider for online bill payment systems.

When you sign up for online bill payment you get a unique password that you use to access your personal account at XpressBillPay.com. When a bill is available, we’ll send you a reminder email to let you know that your bill is online.

Then, just log in through your Web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the information, and you’re done! It’s that easy, and it only takes you a few minutes.

How to Sign Up

1. Go to www.XpressBillPay.com.
2. Click on “Create a free account.” If you’ve already signed up with Xpress Bill Pay, you can log in with your email address and password.
3. Follow the instructions on the screen. You will need a valid email address to create an account. Once you’ve submitted your information, you will receive a default password by email.
4. Go back to www.XpressBillPay.com and log in using your email address and password. The “Add e-Bills” page appears. Follow the instructions on the screens to add us to your Xpress Bill Pay account.

Once you’ve created an account, you’ll be able to go online at any time to view and pay your bills.

Q&A About Online Bill Payment

Does it cost anything to sign up for online bill payment?

No. It’s free to sign up for online bill payment and to use the service.

What is Xpress Bill Pay?

Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, XpressBillPay.com.

What payment choices do I have?

You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.

What other information is available?

You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.

Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your email address and password. No need to worry about late payments if you’re out of town when your bill is due.

How do I know the payment went through?

After you complete the transaction, you can receive an email receipt to confirm that your payment went through.

Is my information safe?

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.