Pay Your Water Bill

Xpress BillPay is currently experiencing a heavy load on their website, making the site currently unavailable to customers during peak usage daytime hours. Town Finance and IT Staff have spoken with representatives from Xpress BillPay to relay our concerns regarding this inconvenience for our customers. They apologize for the inconvenience and recommend using the site between 6pm & 8am MDT as they work to resolve the problem created by unusually high traffic.

Online Payments for Water and Business Licensing

The Town of Frisco has online bill paying, as well as paper billing, for both water and business licensing.

• The online bill payment option saves you time and gives you more flexibility in how you pay your bill.
• If you have an internet connection and an email address, you can now pay your bill online. It’s fast, it’s easy, and you no longer have to write a check or find a stamp when it’s time to send in your payment.

How It Works

The Town of Frisco has partnered with Xpress Bill Pay, the premier provider for online bill payment systems.
When you sign up for online bill payment you get a unique password that you use to access your personal account at XpressBillPay.com. When a bill is available, we’ll send you a reminder email to let you know that your bill is online.

Then, just log in through your Web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the information, and you’re done! It’s that easy, and it only takes you a few minutes.

How to Sign Up

1. Click on “Create a free account.” If you’ve already signed up with Xpress Bill Pay and have an account, you can log in with your email address and password rather than creating another account.
2. Follow the instructions on the screen once you’ve clicked “Create a free account”. You will need a valid email address to create an account. Once you’ve submitted your information, you will receive a default password by email.
3. Then log into XpressBillPay.com using your email address and default password, which was provided via email.
4. The “Add e-Bills” page will appear. Follow the instructions on the screen to add Town of Frisco to your Xpress Bill Pay account.

Once you’ve created an account, you’ll be able to go online at any time to view and pay your bills.

Q&A About Online Bill Payment

Does it cost anything to sign up for online bill payment?

No. It’s free to sign up for online bill payment and to use the service.

What is Xpress Bill Pay?

Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, XpressBillPay.com.

What payment choices do I have?

You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.

What other information is available?

You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.

Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the internet through a web browser. You then log in to your account using your email address and password. No need to worry about late payments if you’re out of town when your bill is due

How do I know the payment went through?

After you complete the transaction, you can receive an email receipt to confirm that your payment went through.

Is my information safe?

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out you password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.